Shipping policy

Shipping policy

Your order processing times are separate from the shipping times you see at checkout. 

All orders are processed within 1 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Delivery stop time
Orders received before midnight ET are guaranteed to ship the next day unless it is a holiday or weekend. It is possible that orders placed between later dates will also be shipped, but you will need to contact online support or directly to our office for confirmation;
Orders placed on Saturday afternoon ET will not ship until Monday. Saturday and Sunday are not considered delivery days in terms of transit.

Potential delays due to a high volume of orders or postal service problems that are outside of your control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Order Cancellations

Once the shipment has reached Shipment Pending status, we are unable to cancel or add anything to the order.  If you need additional items then you would need to place another order.  At times it is possible to change your shipping to a faster level but you would need to contact us to determine if that is possible.

Force Majeure Circumstances

Deliveries that are delayed due to Acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, application of security regulations imposed by a government or otherwise applicable to the shipment, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond UPS’s control, disruption or failure of communication and information systems, disruption or failure of utilities, or any circumstances beyond shipper’s control will not be granted any shipping (full or partial) refunds.